Weather Policy, Rain Outs, and Makeup Games
Mother Nature is wild and unpredictable. And as something we can’t always plan for we do our best to make the best weather calls for everybody safety and playing surface preservation. We do our best to give everyone the most amount of notice possible and make our weather calls as soon as we can. However in an effort to get everyone playing, we will make all weather decisions by 5 p.m. the day of your game.
Please check our weather line throughout the day, found at the top of your local market website, and/or our social media pages as we will update players through the day and we will send a final decision by email. We will always alert you via email in the event of a cancellation. It is safe to assume that if you have not gotten an email from us by 5pm that all games are on and will be played as scheduled!
At certain times, the our City and Private partner facilities will shut down the fields for varying reasons despite weather conditions we would normally play in. These decisions are out of our control and we must abide by the partner’s decision.
Also be aware, if we do rain out a game we will make up that week later in the season. If we have more than 2 rain outs during the season, we will do our best to make those games up, but cannot guarantee more than 2 made up rain outs.
T-SHIRT COLOR POLICY
When your Captain signs up they will select the team’s top two color preferences. T-Shirt color is NOT guaranteed. When assigning colors to teams we will do our best to assign your team’s preference. However with teams often select the same seven or eight colors, so if we cannot get your team one of your top two choices we will do our best to select another color in the same shade. Color preference is first given based on when teams sign up for the league, the earlier the better. Volo City will make its best effort to accommodate your shirt color preference, but please be aware that we cannot guarantee the color(s) you selected.
T-Shirt Ordering Deadline
We have a registration deadline each season, that deadline is also the same deadline to order your shirt. If you register after the deadline then you will not receive a shirt for the season. We order thousands of shirts at one time and we unfortunately cannot change the shirt order once it has been submitted. So please make sure all of your friends and teammates are signed up by the deadline so we can include them in the shirt order.
MISSING/REPLACEMENT SHIRT POLICY
We understand things can happen: our shirt production team makes a mistake counting, you miss the first week and someone grabs your size, the captain loses your shirt, it’s not quite the size you want, aliens steal it…things happen.
Each season offers players the opportunity to re-order a shirt if something does happen. After the first week of your league we email all players with a link to fill out a re-order form. Please fill out the form fully by the deadline (tip to the wise your team shirt color is next to your team name in the schedule). We will then order the shirt for you and send instructions once the order has been sent in, on how to pick up your replacement shirt. All replacement t-shirts will have our generic logo on the front.
However before we send in the replacement shirt order, we remove all players who are ordering a shirt when they signed up after the registration deadline. So just don’t do it, sign up on time!
If you have any further questions about T-Shirt Policies, please e-mail firstname.lastname@example.org
Our general policy is refunds are not available. Often our rosters have limited space and last minute cancellations hinder our ability to properly plan and organize the season and our leagues as well as the costs that have already been incurred by the league. There are a few exceptions however:
- If you provide us with written notice of your need of a refund up to seven days (one week) notice prior to the registration deadline for that season, we will be able to provide you a refund. Depending on the price of your league and if you registered as an individual or team there may be a processing fee, this will be communicated to you by our office.
- Site credits can be offered in lieu of refunds up until a week after the league start date.
- In the case of injury prior or during the season we will evaluate refunds on a case by case basis.
- If a league has to be cancelled for one reason or another, and you are unable to play in a different league, we will provide a full refund.
- All site credits must be used within 1 year of receiving a site credit.
If you are unable to participate after completing the registration process, we are able to provide you a credit for any future league or event with Volo City.
There are absolutely NO REFUNDS or CREDITS issued for any social event/party/outing. No matter the circumstance.
We want everyone to have the best and most enjoyable playing experience possible. Most important to that experience is having a team to play against! Therefore we ask all teams to give us at least 24hrs notice prior to their game if they are not going to show up. We understand things happen, people take vacations, meetings come up, etc. So we will do our best, when given notice, to schedule a different opponent to replace the team that will we missing a week.
However for the integrity of competition and in effort to keep our leagues fun, if you/your team forfeits two weeks of the season you will be removed from playoffs. So just don’t do it and show up to your games!